This privacy policy sets out how Vedaan uses, protects & ensures any information that customers give Vedaan while using the Website. This Website with the URL of http://www.vedaan.com/ is operated by Vedaan Global Private Limited; We are committed to protecting and respecting the privacy of our customer.

All the information provided to us by you, including sensitive personal information, is voluntary. You have the right to withdraw your consent at any time, in accordance with the terms of this User Agreement, but please note that withdrawal of consent will not be retroactive. Vedaan Global Private Limited. respects an individual’s privacy and is committed to protecting the same. This Privacy Policy (“Policy”) describes how we collect, use, disclose and transfer Personal Information (as defined below), through platforms controlled by us.

You can access, modify, correct and eliminate the data about you which has been collected pursuant to your decision to become a user of the Website. If you update any information relating to you, we may keep a copy of the information which you initially provided to us in its archives.

Due to the communications standards on the Internet, when you visit the Website, we automatically receive the URL of the site from which you came and the site to which you are going when you leave. We also receive the Internet Protocol (IP) address of your computer (or the proxy server you used to access the World Wide Web), your computer operating system and type of web browser you are using, email patterns, as well as the name of your internet service provider (ISP). This information is used to analyze overall trends to help us improve our service.

The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by us and our service providers for the technical administration of the Website, research and development. In the course of serving advertisements or optimizing services to you, we may allow authorized third parties to place or recognize a unique cookie on your browser. We do not store personally identifiable information in the cookies.

We may keep records of telephone calls received and made for making inquiries, orders, or other purposes for the purpose of administration of services, research and development, quality management services and for proper administration. We allow other companies to serve advertisements to you. These companies include third-party ad servers, ad agencies, ad technology vendors, and research firms. We may “target” some ads to you that fit a certain general profile. We do NOT use personally identifiable information to target ads.

We assume no responsibility and shall not be liable for any damages to or viruses that may infect your equipment on account of your access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If you are dissatisfied with the Website, your sole remedy is to discontinue using the Website.

This privacy policy applies to websites and services operated and managed by us. We do not exercise control over the sites displayed as search results or links within its services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you, for which we are not responsible or liable. Accordingly, we do not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by us of the website, the website’s provider, or the information on the website. We encourage you to read the privacy policies of that website.

COLLECTION OF YOUR PERSONAL INFORMATION

We communicate with you through various means and channels, including our Platform, e-mail, phone or text messaging on your mobile phone, although we do generally note that our preferred means of communication is email which has the least impact on the environment. Such communications may involve giving to you, and receiving information from you. We collect and receive Personal Information in the following ways:

  • When you submit your Personal Information on our Platform: When you engage in certain activities on the Website, such as creating an account, ordering a product or service from us, submitting content and/or posting content in discussion forums, filling out a survey, posting a review, requesting information about our services, applying for a job (collectively, “Identification Activities”), we may ask you to provide certain information about yourself. It is optional for you to engage in an Identification Activity. If you select to engage in an Identification Activity, however, we may ask you to provide us with certain Personal Information about you, such as your first and last name, mailing address (including PIN code), e-mail address, telephone number, and date of birth, age, and other details. When you order products, we may also ask you to provide us with your credit card number, expiration date, and authentication codes or related information. Depending on the activity, some of the information we ask you to provide is identified as mandatory and some is identified as voluntary. If you do not provide the mandatory information for a particular activity that requires it, you will not be permitted to engage in that activity. Further, we collect and store your Personal Information through sponsored social media platforms, events, etc. To protect your privacy, you should not provide the Company with any information that is not explicitly requested or that you do not wish to share. You can choose not to provide certain information, but then you might not be able to use our Platform or certain features of our Platform.
  • Other sources: We might receive information about you from other sources, such as delivery and address information from third parties, which we use to correct our records and deliver your next purchase more quickly. Further, we may receive information about you from third parties that feature our products or promotional offers if you are opt-in to receive information from us. You may also choose to participate in a third-party application or social media sites you allow us to collect (or the third-party to share) Personal Information about you, including usage information. We may also receive information, such as marketing-related or demographic information about you from third parties to enhance our ability to tailor our content and offer you the products that we believe may be of interest to you. The Company is not responsible for the privacy practices of such third-party websites, which it does not own, manage or control.

WHAT PERSONAL INFORMATION DO WE COLLECT?

  • The Company limits itself to collecting information necessary to ensure accurate services and is required to process your order of the Product or provide a refund and continually improve our products and services.
  • Following are the categories of Personal Information that are might be collected and processed by us:
    1. your name, e-mail and postal addresses, phone number(s), country;
    2. date of birth, language preference, location;
    3. any open data and public records such as information about you that is openly available on the internet;
    4. names of people to whom purchases have been shipped, including address, telephone numbers, and IP addresses;
    5. Product interest information and, in certain circumstances, your opinions and individual preferences, etc.;
    6. You may also provide us with information like financial information such as bank account or credit card or debit card or other payment instrument details, the password for availing the products at our platform;
    7. We may also maintain a record of your Product interests and acquire information about you from our future affiliates;
    8. phone numbers used to call our customer service number.
    9. We may collect and use technical data and related information, including but not limited to technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to the Platform.

WHAT IS THE PURPOSE FOR WHICH THE PERSONAL INFORMATION IS COLLECTED?

The Company may use your Personal Information to:

  • Verify your identity;
  • Fulfil the Product purchases and transactions;
  • Communicate with you about your account, and activities on the Platform;
  • Sign up for our newsletter, respond to a survey, or marketing communication;
  • Allow us to serve you better in responding to your requests;
  • From respond to reviews, comments, or other feedback provided to us;
  • Administer a contest, promotion, survey, or other site feature;
  • Ask for ratings and reviews of the Products;
  • Follow up with you after correspondence (live chat, e-mail, or phone inquiries);
  • Allow you to log in with a social media account, and share activities on your social media pages;
  • Comply with our legal obligations, policies and procedures, including compliance with relevant industry standards, and the enforcement of our terms and conditions;
  • Help us learn more about your shopping preferences;
  • Conduct marketing and performance research to assist us in measuring our customer services, benchmarking our performance, and help us improve your shopping experiences and Product offerings;
  • Send communication-related to order updates and offers through e-mail, SMS,and social media channels;
  • Do internal research on our customer’s demographics, interests, and behaviour to understand better, and serve you;
  • Provide you with exclusive offers at the Platform, tailor content, advertisements, and improve the Platform and for internal business purposes;
  • Analyze trends, track Customer’s web page movements, help identify you and your shopping cart for aggregate use;
  • Establish, exercise, or defend legal rights in connection with legal proceedings (including any prospective legal proceedings) and seek professional or legal advice in relation to such legal proceedings; and
  • Comply with any applicable law, regulation, legal process , or enforceable governmental request.

GROUNDS FOR YOUR PERSONAL INFORMATION:

  • Performance Contract: Personal Information process is performed on the basis that it is necessary for the performance of our agreement with you. An example of this would be where we process your Personal Information for delivering the Products ordered by you on our Platform.
  • Legitimate Interest: legitimate interests will include where we send you marketing information about our products, and communicate with you in order to serve better.
  • Compliance with a Legal Obligation: For certain types of processing, it is necessary in order to allow us to comply with a legal obligation. An example of this would be where we are required to retain business records for fixed periods of time in order to comply with local legal requirements.

We value the privacy of information pertaining to our associates. The linkage between your IP address and your personally identifiable information is not shared with third-parties without your permission or when required by law. Notwithstanding the above, we do not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number, and bank account number.